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Voices

Best of all, you don’t hear it from us, but from our customers – why we are the perfect software partner. Read here what the spa, fitness and thermal spa industry thinks about our TAC software.

Daniel Gerber

“Migros has a complex organizational and technical structure. With TAC, we found a solution that completely supports our IT infrastructure, which forms the basis for a comprehensive network. With several, partly individual, interfaces, TAC perfectly assists the automatization of our business process. Diverse configuration possibilities enable us to specifically respond to the needs of our customers and create flexible offers.”

Ernst Volkhardt

“With TAC, we have a partner at our side that meets the growing requirements for administration in spas and wellness businesses. The powerful software is easy to use and simplifies many processes related to access management as well as checkout and billing. We have recently started using the new RFID dispensing machine TAC|Wrist 900, which has proven to be very reliable and works flawlessly. We are extremely satisfied and appreciate the long-term cooperation.”

Tunc Karapalanci

“We use Club Assistant in our five-star fitness centre in many areas, such as check-in, access control, member and rental management and area-specific billing. The terminations in the software are simple and clearly arranged. Trainers and therapists can be directly booked, and in doing so necessary resources are blocked. TAC’s support team is at our disposal at all times for individual questions and is gladly willing to implement our requests. In a nutshell, Club Assistant saves mountains of paperwork and costs, while all operating processes are integrated in one system.”

Claudia Doutheil

“Between the software products of HIS and TAC lie not only worlds, but whole universes. The TAC Software ‘Reservation Assistant’ is designed so intuitively that it clarifies many things by itself. Nevertheless, TAC’s employees are also a very valuable help in the event of any uncertainties.”

Dirk Sasse

“TAC offers a truly holistic software solution that fulfills all the requirements of a spa. Besides its professionalism and know-how, TAC has convinced us through its commitment. The TAC team is very friendly and always motivated to realize individual wishes. This gives us a competitive edge.”

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Kathleen Müller

“In spring 2016, we successfully opened our most important resort expansion: the outdoor area AMAZONIA. Even with rising visitor numbers and requirements, we can always rely on TAC‘s know-how and software solutions.”

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Reinhold Hofmann

“We have been working with TAC and “Reservation Assistant” since 2005. It’s great that the software can be continuously expanded with modules and functions. For some time now, for example, we have been using the online lounger booking, which enables our guests to book the preferred lounger comfortably from home even before their stay. If we have any questions, TAC’s internal support always provides us with prompt support and works very efficiently.”

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Markus Diering

“TAC is the total solution we were looking for. Whether reservations, gift certificates or POS: with TAC we have all important functions from one source. Should we not know further, we reach the support directly and easily. TAC helps us to map our processes in a clear system landscape.”

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Marc Traubel

“We have been working with TAC for more than 10 years and are still convinced that we have chosen the right program and the right company. The reporting of this system is sensationally detailed and allows both highest quality at the guest and maximum competence in controlling.”

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Jessica Schmiederer

“The decision for the TAC Webshop was definitely the right one and long overdue. Today’s guests expect to be able to book online, when and on what device they want. The TAC Webshop works on all devices and brings us sales even if our Spa reception is no longer occupied.”

Katharina Lackner

“The Reservation Assistant has been with me all my professional life and supports my work optimally. Whether in a spa with 12 employees or in a small business with one employee. TAC always offers the optimal solution for all budgets and business sizes. TAC|Sense is individually tailored to our needs, intuitive and easy to use for all employees and the support always has an open ear for us as well. With the mobile log-in on my smartphone, I have my appointments and the reservation tool with me all the time and wherever I go, which is a great service if I meet my customers on the road!”

Justine Eberbeck

“Our decision in favor of the TAC software was exactly the right one for the Kongresshotel Potsdam, because the system is mature and almost self-explanatory after the detailed, personal introduction. If any questions remain unanswered, competent contact persons are always available to us quickly and with helpful approaches to solutions. The partnership with TAC is fun and facilitates numerous work processes.”

Matteo Donataccio

“In the complex and vibrant ecosystem of the Planet Wellness Village, composed of a wide range of facilities including gyms, spas, beauty centers, physiotherapy, pools, and much more, the TAC software has proven to be an indispensable ally in efficiently and effectively managing all activities.
With such diverse sectors and a high number of subscribers and daily visitors, the task of management would quickly become chaotic and unmanageable without the assistance of a tool like TAC.
One of the key features that has made us happy to use this software is its ability to centralize and organize all information related to the various sectors of the Planet Wellness Village. This includes managing subscriptions, scheduling classes and training sessions, booking appointments, and much more.
Finally, the customer support provided by the TAC team has been exceptional. They are always ready to assist with any questions or issues, ensuring that our workflow is never interrupted.”

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Nicole Prass-Anton

“In our SPA it’s all about total recuperation for our guests. 50 SPA employees and 22 treatment rooms in different buildings as well as an extensive SPA offer can be easily managed thanks to TAC. We use Reservation Assistant for over 10 years now. The TAC team is always there for us should any questions arise and furthermore helps to easily implement changes and adaptions. It is fun to work with TAC’s flexible and engaged team.”

Henrik Schuster

“At Severin’s SPA it is particularly important to us to give our guests peace, time and space to rediscover themselves. With “Reservation Assistant”, our spa employees save a lot of time for organizational processes and can thus fully concentrate on the guests. We use the software primarily for spa bookings, billing, stock control and for issuing or redeeming gift certificates.”

Deniz Yurtdas

“With over 130 locations and the ACTIV FITNESS and FITNESSPARK brands, we are the largest fitness provider in Switzerland. Thanks to TAC, we have a solution that supports our completely virtualized IT infrastructure and thus secures the basis for our success as a fitness chain. With various interfaces TAC supports the automation of our business processes. With wide range of features and options, we can respond to the needs of our customers and make our offers flexible.”

Vanessa Legler

“Since the expansion of our spa area at Parkhotel Egerner Höfe, we have been working with TAC and are very grateful for it. Scheduling on site or directly via the Webshop works quickly and easily and is not a time commitment for all employees of the Mangfall Spa as well as for the guests. Very important for us are of course also the support behind TAC. They are always there for us to help with questions and requests.”

Nicole Prell

“We have always experienced great guidance and support by the TAC customer service team – both in the initial setup of the software as well as setting up our Webshop. Amongst the many tasks the software helps us with in our establishment is the quick processing of access management at the reception cash desks. Reliable self service machines allow targeted redirection of work load from our checkout desks. TAC’s support is always available to us with helpful tips and tricks over several projects.”

Oliver Heintz

“In our spa landscape, we use Reservation Assistant to handle reservation and checkout processes. Right from the start it was important for us to get a partner on board who would support us with important know-how in terms of optimal resource management. With TAC we have found this partner.”

Anita Ahrens

“In some aja-resorts, such as recently in Zurich or Travemünde, we are already successfully using the TAC software in the spa. “Reservation Assistant” helps us with functions such as the administration of reservations, web bookings or CRM. The TAC staff is always available for on-site training as well as telephone support and immediately takes care of our concerns.”

Gernot Ressler

“Since 2013 we are working with the “Reservation Assistant” of TAC in TAUERN SPA Zell am See – Kaprun. In the TAC Webshop we also successfully sell our gift certificates and admission tickets and offer the possibility of online lounger bookings. The latter is very well received by our guests as they can arrive in comfort and directly go to their previously selected lounger at the desired place.”

Gregor Simmen

“The Tamina Therme stands for quality and relaxation for body, mind and soul, therefore it is particularly important to us to give our visitors a relaxed and stress-free break. A software system that is compatible with this philosophy is very rare on the market. With TAC we have a partner who on the one hand digitizes processes and on the other hand gives our employees a very good tool to implement our goals. We trust in the team behind the software, which has been at our side for many years.”

Thomas Hattenberger

“TAC | The Assistant Company is a reliable and competent partner of VAMED Vitality World who supports us in implementing innovative and future-oriented services for our guests in the digital world. Seven VAMED companies already successfully use the TAC software for resource management and online scheduling. We have also added TAC’s online lounger booking system in all these establishments, which has been very well received by our guests from all over the world”.

Frank Schellhaus

“The integrated software solution from TAC covers all our needs and ensures a carefree flow in our versatile adventure pool. We especially appreciate the fact that we can offer not only a smooth check-in and check-out, but also the online shop, course and member administration or reservations by using the TAC software. With TAC we have found a partner we can rely on and who is always at our side with his friendly service”.

Susanne & Roland Janauschek

“Before we decided to use TAC, we spent a lot of time on organizational tasks. When our guests wanted to book appointments, they could do it either by phone or on site. Today, this can be done in our Webshop in a few easy-to-understand steps. We are very happy with the TAC software in general and the Webshop in particular, because we can simply spend more time on individual guest needs again and they can really let themselves go.”

Daniela Gleue

„We have been working with TAC for some time and are very satisfied with the software. Our spa area has to plan daily for full occupancy with around 360 guests and for this TAC gives a good overview of planned treatments and room occupancy. Important in advance is a very good background work and basis, i.e., exact creation of treatments, products, etc. This is not so easy, but later on it is very simple to use. The user interface is self-explanatory and therefore very easy to understand.“

Simone Dorittke

“In the fall of 2014, our beautiful modern house in Bad Staffelstein at the Obermaintherme gained a new area with the “VITUS SPA”. VITUS stands for “full of life” and “trust”, so the decision of the software should also suit us, which is why the choice clearly fell on TAC. Our guests especially use the appointment suggestions on the monitors in the reception, can book in the Webshop from home or comfortably from their room, buy gift certificates or products and use advantages. As a SPA team, we appreciate the great functionality for reservations, creating and billing gift certificates, statistics and planning in the department. Working with TAC promises to be fun, motivates and inspires us, and is understandable for everyone. If there should be a problem, the support is directly and uncomplicatedly available for us.”

Johann A. Sommerer

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“With TAC, we have found a software provider that meets all our requirements in terms of access control and reservation management. With the TAC|Wrist 900 dispensing machine, we have completely digitized the customer journey of our customers: from the booking of the ticket in the online store, over the issuing of RFID media at the machine, to the entrance to the spa via turnstile. We really appreciate having just one contact for all these matters.”

Sven Nawa

“As an operator of several SPA facilities, we have been working with the TAC software at all our sites for many years. The diversity of the individual add-on modules allows for specific use, depending on the size of the location. Webshop, gift certificate sales, membership management and more – TAC combines everything in one system. The latest development, which we have now installed everywhere, is the payment interface TAC|Pay. With TAC|Pay, TAC|The Assistant Company has created a modern payment solution. Payments as well as refunds are managed directly in the software and we no longer need a separate payment service provider. We enjoy the benefits of an all-in-one contact.”

Daniel Freismuth

“Therme der Ruhe Bad Gleichenberg decided to implement TAC’s hardware and software in winter 2021. In a very short time – from the initial talks in December 2022 to the realization at the end of April 2022 – the access including cash register system, the Webshop with online ticket sales, online lounger reservation and online gift certificates sales were implemented. Due to the intensive interaction of all involved departments in the Therme der Ruhe as well as at TAC with planning, preparation and timely implementation on all levels, the reopening could be successfully carried out after a 3-month closure period. Also the software for the Digital Signage (including hardware) is used very satisfactorily. In short, a very good cooperation at eye level with a win-win situation on both sides.”

Katrin Karhausen

“We have chosen TAC’s Reservation Assistant because we wanted to offer a more individualized service to our guests. At the same time, we wanted to actively manage the profitability of our spa. The software supports our spa employees with all duties that are performed behind the scenes while our guests enjoy the relaxing atmosphere in the spa. TAC provides the excellent support we need for our day-to-day business as well as for larger projects.”

Isabella Hoffmann-Schreiner

“As from now on, a day in the spa Rogner Bad Blumau lasts 38 hours. We have therefore changed our mindset an have decided on the Reservation Assistant’s tailor-made software. In the same way as we anticipate the wishes of our guests, TAC fulfils our wishes to the highest standard. This makes our longstanding cooperation with TAC as individual as every human actually is.”

Robert Krawczyk

“We use TAC’s software in many areas of our resorts. The control and analysis tools are an important and reliable component for efficient operations. We appreciate the innovative spirit of continuous development as well as the excellent 24 hour customer support”

Birgit Beuermann

“In our conference and event hotel and the associated VITAL SPA, the TAC software is an important companion. We use the software for functions such as check-in, access control, membership management and stock control. With the reliable TAC team always at our side, we have managed to digitize many processes, so that we save a lot of time and effort. Working with TAC is fun and motivating.”

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Sonja Löser

“In some ROBINSON clubs, such as the ROBINSON Club Amadé or Agadir, we already work successfully with TAC. Our WellFit®-Spa employees save a lot of time for organizational tasks, because they are completed quickly with the TAC software. We offer our guests the latest equipment and high-quality service in all clubs, which of course includes the corresponding software, even if it works completely in the background.”

Denise & David Meyer

“We are a family-run four-star superior hotel in Cochem and set a high value on personal customer service. The cloud-based TAC solution “TAC|Sense” helps us in this area and many other daily to-dos. TAC|Sense is clearly structured and intuitive. Planning bookings, editing treatments or updating guest information can easily be done. We get great support from TAC and the team at all times.”

Marcus Rudolf

“Bad Schinznach – My World.” True to our guiding principle, the software solution from TAC enables our guests to make individual use of the wide range of services offered by Switzerland’s most sulphur-rich thermal spring. We experienced TAC as a competent partner in all phases of our cooperation. The changeover to the new reservation, access and cash register system works smoothly and offers many possibilities. The TAC support is available to us and meets our high expectations for trouble-free operation. We are very satisfied with the choice of TAC as our partner.”

Marion Hahn

“We – The Monarch Hotel use the TAC software in our spa – The Monarch Spa. As a large hotel with 310 rooms and a corresponding number of overnight and day guests, it is important to have a reliable and competent solution as TAC on our side. Our colleagues in the hotel can use the software to schedule all SPA applications simply and clearly – the SPA and reservation departments work hand in hand through TAC. The software can also be used to redeem guests’ SPA vouchers, sell cosmetic products and manage our packages.”

Iris Schmid

“Arrive – Relax – Flourish” is our motto for the guests. In order for our SPA team to work with serenity, we chose to work with TAC for software. From the start, we manage our reservations and access management with TAC’s All-In-One POS system and feel that we are in good hands with the right software provider. However, if we need quick problem resolution, TAC’s support is always there to help.”

Cornelia Neumann & Franz Bernhard Bregger

“With TAC we have a great partner in terms of spa software. After HIS, we are happy to have found a flexible, detail-oriented and comprehensive solution with Reservation Assistant. The switch from HIS was carried out very quickly and without any problems and we are glad to have taken this step. We are more than satisfied with the software and also the service of TAC is always helpful to us.”