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Voices

Best of all, you don’t hear it from us, but from our customers – why we are the perfect software partner. Read here what the spa, fitness and thermal spa industry thinks about our TAC software.

Daniel Gerber
Daniel Gerber

Leisure Facilities of Migros Basel Association

“Migros has a complex organizational and technical structure. With TAC, we found a solution that completely supports our IT infrastructure, which forms the basis for a comprehensive network. With several, partly individual, interfaces, TAC perfectly assists the automatization of our business process. Diverse configuration possibilities enable us to specifically respond to the needs of our customers and create flexible offers.”

Nicole Prass-Anton
Nicole Prass-Anton

BollAnt’s im Park

“In our SPA it’s all about total recuperation for our guests. 50 SPA employees and 22 treatment rooms in different buildings as well as an extensive SPA offer can be easily managed thanks to TAC. We use Reservation Assistant for over 10 years now. The TAC team is always there for us should any questions arise and furthermore helps to easily implement changes and adaptions. It is fun to work with TAC’s flexible and engaged team.”

Ronny Schieler
Ronny Schieler

Grand Resort Bad Ragaz

“We have been working with The Assistant Company since 2003 and so far, we have only had positive experiences with the Reservation Assistant system. Our IT system landscape is very complex and has grown steadily over the past few years. Reservation Assistant is one of our most important IT solutions and it has grown with us. We use Reservation Assistant to manage guest activities throughout our resort. This includes the Spa, the Medical Center, the Thermal Bath, two golf courses and six restaurants. The Assistant Company´s system also helps us manage our voucher sales and contract management. The ability to manage all our guests’ activities with a single system significantly improves our ability to provide the exceptional service our guests expect from us. At the same time, we have lowered our administrative costs.”

Katrin Karhausen
Katrin Karhausen

Lindner Hotels & Resorts

“We have chosen TAC’s Reservation Assistant because we wanted to offer a more individualized service to our guests. At the same time, we wanted to actively manage the profitability of our spa. The software supports our spa employees with all duties that are performed behind the scenes while our guests enjoy the relaxing atmosphere in the spa. TAC provides the excellent support we need for our day-to-day business as well as for larger projects.”

Tunc Karapalanci
Tunc Karapalanci

well come fit AG

“We use Club Assistant in our five-star fitness centre in many areas, such as check-in, access control, member and rental management and area-specific billing. The terminations in the software are simple and clearly arranged. Trainers and therapists can be directly booked, and in doing so necessary resources are blocked. TAC’s support team is at our disposal at all times for individual questions and is gladly willing to implement our requests. In a nutshell, Club Assistant saves mountains of paperwork and costs, while all operating processes are integrated in one system.”

Vinzenz Keller
Vinzenz Keller

MFIT Migros Switzerland

“TAC supports us not only internally regarding check-in, membership management or CRM, but also in regards to our Webshop online reservations and ticket sales. With TAC, we found a competent partner, who puts our ideas and wishes into practice.”

Dirk Sasse
Dirk Sasse

Rupertus Therme / Kur GmbH Bad Reichenhall

“TAC offers a truly holistic software solution that fulfills all the requirements of a spa. Besides its professionalism and know-how, TAC has convinced us through its commitment. The TAC team is very friendly and always motivated to realize individual wishes. This gives us a competitive edge.”

Susanne Kraus-Winkler
Susanne Kraus-Winkler

Loisium Hotelmanagement & -entwicklungs GmbH

“Our award-winning LOISIUM Wine & Spa Resort in Langenlois has been working with The Assistant Company for years. The Reservation Assistant offers the ideal technology for our Aveda Destination Spa. The software helps our spa employees manage all tasks that are carried out behind the scenes. Therefore, they have even more time to personally take good care of our guests and be attentive hosts. The long cooperation with The Assistant Company was the reason why we also chose the voucher module and the web shop. Our new LOISIUM Wine & Spa Resort in the south of Styria, which opened in June 2013, was also equipped with the TAC software in order to provide the perfect LOISIUM Wine & Spa Feeling. We are extremely satisfied with the TAC software.”

Marco Kranich
Marco Kranich

Emser Therme Bad Ems

“We are very pleased with TAC’s new Webshop in responsive design. The intuitive and user-friendly design is a huge plus for our customers and our employees. Emser Therme visitors love the experience – even before their stay.”

Isabella Schreiner
Isabella Schreiner

Rogner Bad Blumau

“As from now on, a day in the spa Rogner Bad Blumau lasts 38 hours. We have therefore changed our mindset an have decided on the Reservation Assistant’s tailor-made software. In the same way as we anticipate the wishes of our guests, TAC fulfils our wishes to the highest standard. This makes our longstanding cooperation with TAC as individual as every human actually is.”

Hermann Krammer
Hermann Krammer

Falkensteiner Hotels & Residences

“Our employees welcome the efficient and economical support they receive from Reservation Assistant for managing our spa. They now have more time to focus on what’s really important – providing an excellent guest service.”

Kathleen Müller
Kathleen Müller

Tropical Islands Krausnick

“In spring 2016, we successfully opened our most important resort expansion: the outdoor area AMAZONIA. Even with rising visitor numbers and requirements, we can always rely on TAC‘s know-how and software solutions.”

Catherine Zimpfer
Catherine Zimpfer

Freizeitzentrum Säntispark Abtwil

“In 2015 we were looking for a system for Säntispark capable of managing our pool and sauna complex with 600,000 entries annually, the gym area with several thousand members, our services in the SPA, the bistro, the sports area and the play area. TAC delivers an integrated solution which supports us in the areas of digitalisation and automation of the business. The seamless integration of existing hardware, primarily the vending machines and self service machines, is a particular highlight.”

Jasmin Helwig
Jasmin Helwig

Bernaqua Bern

“We have always had skilled support and great customer service provided by TAC – both in the initial setup of the software as well as setting up our Webshop. Amongst the many tasks the software helps us with in our establishment is the quick processing of access management at the reception cash desks. Reliable self service machines allow targeted redirection of work load from our checkout desks. TAC’s support is always available to us with helpful tips and tricks over several projects.”

Reinhold Hofmann
Reinhold Hofmann

Therme Laa – Hotel & Silent Spa

“We have been working with TAC and “Reservation Assistant” since 2005. It’s great that the software can be continuously expanded with modules and functions. For some time now, for example, we have been using the online lounger booking, which enables our guests to book the preferred lounger comfortably from home even before their stay. If we have any questions, TAC’s internal support always provides us with prompt support and works very efficiently.”

Birgit Beuermann
Birgit Beuermann

VITAL SPA, Freizeit In

“In our conference and event hotel and the associated VITAL SPA, the TAC software is an important companion. We use the software for functions such as check-in, access control, membership management and stock control. With the reliable TAC team always at our side, we have managed to digitize many processes, so that we save a lot of time and effort. Working with TAC is fun and motivating.”

Oliver Heintz
Oliver Heintz

KEIDEL Mineral-Thermalbad Freiburg

“In our spa landscape, we use Reservation Assistant to handle reservation and checkout processes. Right from the start it was important for us to get a partner on board who would support us with important know-how in terms of optimal resource management. With TAC we have found this partner.”