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Voices

Best of all, you don’t hear it from us, but from our customers – why we are the perfect software partner. Read here what the spa, fitness and thermal spa industry thinks about our TAC software.

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Daniel Gerber
“Migros has a complex organizational and technical structure. With TAC, we found a solution that completely supports our IT infrastructure, which forms the basis for a comprehensive network. With several, partly individual, interfaces, TAC perfectly assists the automatization of our business process. Diverse configuration possibilities enable us to specifically respond to the needs of our customers and create flexible offers.”
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Tunc Karapalanci
“We use Club Assistant in our five-star fitness centre in many areas, such as check-in, access control, member and rental management and area-specific billing. The terminations in the software are simple and clearly arranged. Trainers and therapists can be directly booked, and in doing so necessary resources are blocked. TAC’s support team is at our disposal at all times for individual questions and is gladly willing to implement our requests. In a nutshell, Club Assistant saves mountains of paperwork and costs, while all operating processes are integrated in one system.”
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Claudia Doutheil
“Between the software products of HIS and TAC lie not only worlds, but whole universes. The TAC Software ‘Reservation Assistant’ is designed so intuitively that it clarifies many things by itself. Nevertheless, TAC’s employees are also a very valuable help in the event of any uncertainties.”
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Dirk Sasse
“TAC offers a truly holistic software solution that fulfills all the requirements of a spa. Besides its professionalism and know-how, TAC has convinced us through its commitment. The TAC team is very friendly and always motivated to realize individual wishes. This gives us a competitive edge.”
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Kathleen Müller
“In spring 2016, we successfully opened our most important resort expansion: the outdoor area AMAZONIA. Even with rising visitor numbers and requirements, we can always rely on TAC‘s know-how and software solutions.”
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Reinhold Hofmann
“We have been working with TAC and “Reservation Assistant” since 2005. It’s great that the software can be continuously expanded with modules and functions. For some time now, for example, we have been using the online lounger booking, which enables our guests to book the preferred lounger comfortably from home even before their stay. If we have any questions, TAC’s internal support always provides us with prompt support and works very efficiently.”
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Markus Diering
“TAC is the total solution we were looking for. Whether reservations, gift certificates or POS: with TAC we have all important functions from one source. Should we not know further, we reach the support directly and easily. TAC helps us to map our processes in a clear system landscape.”
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Marc Traubel
“We have been working with TAC for more than 10 years and are still convinced that we have chosen the right program and the right company. The reporting of this system is sensationally detailed and allows both highest quality at the guest and maximum competence in controlling.”
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Jessica Schmiederer
“The decision for the TAC Webshop was definitely the right one and long overdue. Today’s guests expect to be able to book online, when and on what device they want. The TAC Webshop works on all devices and brings us sales even if our Spa reception is no longer occupied.”
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Denise & David Meyer
“We are a family-run four-star superior hotel in Cochem and set a high value on personal customer service. The cloud-based TAC solution “sense.” supports us in this area and many other daily to-dos. “sense. is clearly structured and intuitive. Planning bookings, editing treatments or updating guest information can easily be done. We feel well supervised by TAC and the team at all times.”
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Nicole Prass-Anton
“In our SPA it’s all about total recuperation for our guests. 50 SPA employees and 22 treatment rooms in different buildings as well as an extensive SPA offer can be easily managed thanks to TAC. We use Reservation Assistant for over 10 years now. The TAC team is always there for us should any questions arise and furthermore helps to easily implement changes and adaptions. It is fun to work with TAC’s flexible and engaged team.”
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Ronny Schieler
“We have been working with The Assistant Company since 2003 and so far, we have only had positive experiences with the Reservation Assistant system. Our IT system landscape is very complex and has grown steadily over the past few years. Reservation Assistant is one of our most important IT solutions and it has grown with us. We use Reservation Assistant to manage guest activities throughout our resort. This includes the Spa, the Medical Center, the Thermal Bath, two golf courses and six restaurants. The Assistant Company´s system also helps us manage our voucher sales and contract management. The ability to manage all our guests’ activities with a single system significantly improves our ability to provide the exceptional service our guests expect from us. At the same time, we have lowered our administrative costs.”
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Vinzenz Keller
“TAC supports us not only internally regarding check-in, membership management or CRM, but also in regards to our Webshop online reservations and ticket sales. With TAC, we found a competent partner, who puts our ideas and wishes into practice.”
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Hermann Krammer
“Our employees welcome the efficient and economical support they receive from Reservation Assistant for managing our spa. They now have more time to focus on what’s really important – providing an excellent guest service.”
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Jasmin Helwig
“We have always had skilled support and great customer service provided by TAC – both in the initial setup of the software as well as setting up our Webshop. Amongst the many tasks the software helps us with in our establishment is the quick processing of access management at the reception cash desks. Reliable self service machines allow targeted redirection of work load from our checkout desks. TAC’s support is always available to us with helpful tips and tricks over several projects.”
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Oliver Heintz
“In our spa landscape, we use Reservation Assistant to handle reservation and checkout processes. Right from the start it was important for us to get a partner on board who would support us with important know-how in terms of optimal resource management. With TAC we have found this partner.”
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Anita Ahrens
“In some aja-resorts, such as recently in Zurich or Travemünde, we are already successfully using the TAC software in the spa. “Reservation Assistant” helps us with functions such as the administration of reservations, web bookings or CRM. The TAC staff is always available for on-site training as well as telephone support and immediately takes care of our concerns.”
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Karl Berghammer
“Since 2013 we are working with the “Reservation Assistant” of TAC in TAUERN SPA Zell am See – Kaprun. In the TAC Webshop we also successfully sell our gift certificates and admission tickets and offer the possibility of online lounger bookings. The latter is very well received by our guests as they can arrive in comfort and directly go to their previously selected lounger at the desired place.”
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Gregor Simmen
“The Tamina Therme stands for quality and relaxation for body, mind and soul, therefore it is particularly important to us to give our visitors a relaxed and stress-free break. A software system that is compatible with this philosophy is very rare on the market. With TAC we have a partner who on the one hand digitizes processes and on the other hand gives our employees a very good tool to implement our goals. We trust in the team behind the software, which has been at our side for many years.”
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Carmen Rauch
“At TAC, it was above all the details that convinced us. Whether reservation, check-in, member administration, webshop or promotions – TAC delivers a complete package, but leaves it up to us to decide whether we need all or only selected modules. We can put our individual solution together and TAC will always help us with advice and action, such as online demos or trainings.”
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Katrin Karhausen
“We have chosen TAC’s Reservation Assistant because we wanted to offer a more individualized service to our guests. At the same time, we wanted to actively manage the profitability of our spa. The software supports our spa employees with all duties that are performed behind the scenes while our guests enjoy the relaxing atmosphere in the spa. TAC provides the excellent support we need for our day-to-day business as well as for larger projects.”
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Alexander Tsakiroglou
“With TAC we have found our partner in wellness software. After HIS we are happy to have found a flexible, detail-oriented and fast solution with the Reservation Assistant. The changeover from HIS could be carried out very quickly and without any problems, and we are happy to have been one of the first to take this step. We are more than satisfied with the program and TAC’s service is always there to help us.”
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Marco Kranich
“We are very pleased with TAC’s new Webshop in responsive design. The intuitive and user-friendly design is a huge plus for our customers and our employees. Emser Therme visitors love the experience – even before their stay.”
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Isabella Schreiner
“As from now on, a day in the spa Rogner Bad Blumau lasts 38 hours. We have therefore changed our mindset an have decided on the Reservation Assistant’s tailor-made software. In the same way as we anticipate the wishes of our guests, TAC fulfils our wishes to the highest standard. This makes our longstanding cooperation with TAC as individual as every human actually is.”
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Leopold Holzknecht
“We use TAC’s software in many areas of our resort and the tools are an important and reliable part of our daily operations. We value our long-standing relationship with TAC for their innovative spirit of continuous development and the consistency and usability of the applications for us and our guests.”
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Catherine Zimpfer
“In 2015 we were looking for a system for Säntispark capable of managing our pool and sauna complex with 600,000 entries annually, the gym area with several thousand members, our services in the SPA, the bistro, the sports area and the play area. TAC delivers an integrated solution which supports us in the areas of digitalisation and automation of the business. The seamless integration of existing hardware, primarily the vending machines and self service machines, is a particular highlight.”
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Birgit Beuermann
“In our conference and event hotel and the associated VITAL SPA, the TAC software is an important companion. We use the software for functions such as check-in, access control, membership management and stock control. With the reliable TAC team always at our side, we have managed to digitize many processes, so that we save a lot of time and effort. Working with TAC is fun and motivating.”
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Sonja Löser
“In some ROBINSON clubs, such as the ROBINSON Club Amadé or Agadir, we already work successfully with TAC. Our WellFit®-Spa employees save a lot of time for organizational tasks, because they are completed quickly with the TAC software. We offer our guests the latest equipment and high-quality service in all clubs, which of course includes the corresponding software, even if it works completely in the background.”