We have chosen TAC’s Reservation Assistant because we wanted to offer a more individualized service to our guests. At the same time, we wanted to actively manage the profitability of our spa. The software supports our spa employees with all duties that are performed behind the scenes while our guests enjoy the relaxing atmosphere in the spa. TAC provides the excellent support we need for our day-to-day business as well as for larger projects.
TAC offers a truly holistic software solution that fulfills all the requirements of a spa. Besides its professionalism and know-how, TAC has convinced us through its commitment. The TAC team is very friendly and always motivated to realize individual wishes. This gives us a competitive edge.
We have been working with The Assistant Company since 2003 and so far, we have only had positive experiences with the Reservation Assistant system. Our IT system landscape is very complex and has grown steadily over the past few years. Reservation Assistant is one of our most important IT solutions and it has grown with us. We use Reservation Assistant to manage guest activities throughout our resort. This includes the Spa, the Medical Center, the Thermal Bath, two golf courses and six restaurants. The Assistant Company´s system also helps us manage our voucher sales and contract management. The ability to manage all our guests’ activities with a single system significantly improves our ability to provide the exceptional service our guests expect from us. At the same time, we have lowered our administrative costs.
Our award-winning LOISIUM Wine & Spa Resort in Langenlois has been working with The Assistant Company for years. The Reservation Assistant offers the ideal technology for our Aveda Destination Spa. The software helps our spa employees manage all tasks that are carried out behind the scenes. Therefore, they have even more time to personally take good care of our guests and be attentive hosts. The long cooperation with The Assistant Company was the reason why we also chose the voucher module and the web shop. Our new LOISIUM Wine & Spa Resort in the south of Styria, which opened in June 2013, was also equipped with the TAC software in order to provide the perfect LOISIUM Wine & Spa Feeling. We are extremely satisfied with the TAC software.
Reservation Assistant is not only a very comprehensive, but above all a well-conceived software solution. This is what impressed us right from the beginning. The system is extremely practical and supports every step of our customer-oriented service, from making a reservation to balancing the accounts. This way, our employees have more time to create unforgettable experiences for our guests at NIVEA, rather than struggling with bureaucratic issues.
Regardless of whether our guests make their reservations by phone or personally – Reservation Assistant enables us to deal with all reservations in no time. This ensures that all guests receive a professional service – quick and convenient – even on the busiest of days.
As from now on, a day in the spa Rogner Bad Blumau lasts 38 hours. We have therefore changed our mindset and have decided on the Reservation Assistant’s tailor-made software. In the same way as we anticipate the wishes of our guests, TAC fulfils our wishes to the highest standard. This makes our longstanding cooperation with TAC as individual as every human actually is.
Our employees welcome the efficient and economical support they receive from Reservation Assistant for managing our spa. They now have more time to focus on what’s really important – providing an excellent guest service.
The TAC software solution facilitates our organizational work and enables us to delight our guests with convenient functions – such as gift certificates. The software helps us take care of our guests attentively, and it ensures most extraordinary and classy experiences in our fitness clubs. TAC’s solution was definitely the right choice for Aspria.
TAC is a supplier who offers everything from a single source. The Reservation Assistant helps us to organise appointments, balance the accounts, manage our vouchers, the web shop and everything else that has to be done in a wellness business. In our experience, we have found the TAC team to be reliable, professional and very committed.